Terms and Conditions

This page (together with the documents expressly referred to on it) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.
These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. If you continue to browse and use this website, apply for a trade account and place orders from us, you are agreeing to comply with and be bound by the following terms and conditions of use, which govern United Global Trading’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website or place orders.
You should print a copy of these Terms or save them to your computer for future reference.
We amend these Terms from time to time as set out in clause 6. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. Please note that our previous terms and conditions were replaced by these Terms on 30/05/2013.
These Terms, and any Contract between us, are only in the English language.

 

1. Information about us

1.1 We operate the website www.prosalonhair.co.uk. Pro Salon Hair is a trading name of United Global Trading. United Global Trading LTD is a limited company registered in England and Wales. Company No. 457 84 25 and with our registered office at United Global Trading Ltd, c/o Plummer Parsons, 4 Frederick Terrace, Frederick Place, Brighton, East Sussex, BN1 1AX, United Kingdom. Our main trading address is Unit 8, Industrial House, Conway Street, Hove, East Sussex, BN3 3LW. Our VAT number is GB 916826992.

1.2 To contact us, please see our Trade Enquiries page.

 

2. Our Products

2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2 Although we have made every effort to be as accurate as possible, all sizes, quantities, lengths, weights, dimensions and measurements indicated on our site have a 5% tolerance. This also applies to all our products.

2.3 The packaging of the Products may vary from that shown on images on our site.

2.4 All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.

 

3. If you are a consumer

This website is intended for trade customers only. During the registration you are required to fill out a form, including your business details.

 

4. If you are a business customer

This clause 4 only applies if you are a business.

4.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

4.2 These Terms and any document expressly referred to in them constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us, which is not set out in these Terms or any document expressly referred to in them.

 

5. How the contract is formed between you and us

5.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

5.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 5.3.

5.3 We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

5.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

 

6. Our right to vary these terms

6.1 We may revise these Terms from time to time in the following circumstances:  

(a) changes in how we accept payment from you; and/or

(b) changes in relevant laws and regulatory requirements.

6.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

6.3 Whenever we revise these Terms in accordance with this clause 6, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date.

 

7. Delivery

7.1 In this clause 8, “Business Day” means a day other than a Saturday, Sunday or public holiday.

7.2 Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. Provided that we receive your order by 3:00pm on a Business Day, we will use reasonable endeavours (but cannot guarantee) to despatch the Products the same day. In relation to orders received after 3:00pm on a Business Day, we will use reasonable endeavours (but cannot guarantee) to despatch the Products on the following Business Day. In relation to orders received on a Saturday, Sunday or public holiday, we will use reasonable endeavours (but cannot guarantee) to despatch the Products on the following Business Day.

7.3 We shall not be liable for any delay in delivery of the Products that is caused by an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

7.4 Delivery will be completed when we deliver the Products to the address you gave us.

7.5 All Products must be signed for at your address in order to take delivery.

7.6 The Products will be your responsibility from the completion of delivery.

7.7 You own the Products once we have received payment in full, including all applicable delivery charges.

7.8 Our delivery methods, charges and average delivery times are set out on our “checkout” page before you place an order with us.

 

8. International delivery

8.1 We deliver to all countries.

8.2 If you order Products from our site for delivery to an address outside the United Kingdom, your order may be subject to import duties and taxes, which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

8.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

8.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

 

9. Price of products and delivery charges

9.1 The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, if we discover an error in the price of Product(s) you ordered, please see clause 9.5 for what happens in this event.

9.2 Prices for our Products may change from time to time, but changes will not affect any order, which we have confirmed with a Dispatch Confirmation.

9.3 Given that your trade account has been registered with an UK address, the price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

9.4 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our “checkout” page before you place an order with us.

9.5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

(a) where the Product's correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you;

(b) if the Product's correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. Ifwe are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing; and

(c) if a pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

 

10. Payments

10.1 You can pay for Products either online or over the phone using a debit/credit card or PayPal. We accept all major cards, except American Express.

10.2 Payment for the Products and all applicable delivery charges is in advance. Your card will be charged as soon as you complete the checkout. In an event of a stock error, we will contact you as soon as possible and inform you of the issue.

 

11. Our liability if you are a business

This clause 11 only applies if you are a business customer.

 

11.1 We will not be held responsible for the way in which you use the product(s) you purchase from our website once it has left our warehouse. Pro Salon Hair will not accept responsibility if any hair is put in incorrectly, cared for incorrectly or is damaged due to perming, colouring, dyeing or cutting. We recommend that "professional products" should be used by trained hair extensionists or hair extension professionals who have been trained in the use of hair extensions.
We would recommend that the correct colour match of hair is purchased, some brand of human hair products state that the hair can by dyed however Pro Salon Hair does not recommend any dyeing of hair extensions.
Please note that hair and fibre colours will vary on your computer depending on your monitor resolution, please loan a colour ring or purchase a colour sample to ensure you are choosing the correct colour shade before your final purchase so the correct colour reaches you first time. Some images used on this website may be used as reference only and the product you receive may differ to what may be shown, please refer to item descriptions for an up to date specification of products.

 

11.2 Nothing in these Terms limit or exclude our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

(d) defective products under the Consumer Protection Act 1987.

11.3 Subject to clause 11.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

(a) any loss of profits, sales, business, or revenue;

(b) loss or corruption of data, information or software;

(c) loss of business opportunity;

(d) loss of anticipated savings;

(e) loss of goodwill;

(f) any indirect or consequential loss;

(g) any loss arising in connection with the installation of any hair extension Product; or

(h) any loss arising because of the incorrect application or maintenance of the product

11.4 Subject to clause 11.1, 11.2 and clause 11.3, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.

11.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
Protection Act 1987.

 

12. Events outside our control

12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 12.2.

12.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

12.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

 

13. Communications between us

13.1 When we refer, in these Terms, to "in writing", this will include e-mail.

13.2 If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by pre-paid post to Pro Salon Hair, Unit 8, Industrial House, East Sussex, BN3 3LW, UK, or by email to sales@prosalonhair.co.uk. We will confirm receipt of this by contacting you in writing, normally by e-mail.

13.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your account or order.

13.4 If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

 

14. Other important terms

14.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

14.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

14.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

14.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

14.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

14.6 If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales. Should you have any queries relating to our Privacy Policy, please contact us at sales@prosalonhair.co.uk.

15. Returns/exchanges

15.1 We can accommodate returns within 28 days of purchase on hair extensions that have not been removed from the inlay card, worn, or tampered with. The packaging must be in a saleable condition.

15.2 If the wrong products have been delivered, then we will refund return shipping costs up to £4, which should cover 2^nd class tracked services and 1^st class untracked. If these rates change, we will adjust the refund amount to reflect this.

15.3 You are responsible for all return postage costs and you must keep proof of postage in case your return goes missing during delivery as Pro Salon Hair will not be responsible for lost returns. If you choose to send back your return or exchange via unrecorded post, we will not be held liable for any delay or loss. This is in accordance with all UK legislation.

15.4 We will not accept liability for products lost or damaged during transit returned by you. We advise insuring all items returned to us and sending returns via recorded delivery. This service provides a tracking number should any delivery dispute arise. If a tracking number shows delivery of an item but our offices haven’t received it, we reserve the right to contact Royal Mail (or other courier) to confirm the exact delivery address used. If the address is different to the one directed by us, no refund or exchange shall be given.

 

16. Processing your return/exchange

16.1 A full refund will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not removed from the inlay card.  Refunds usually take 3-5 days to be refunded back into your account, this can vary depending on your bank or method of payment.

16.2We aim to deal with all returns within 48 hours of receiving them, this can vary at busy times. All exchanges are posted back to the customer the day that the return been processed.  We return exchanged goods back to the customer using the original postage method that was purchased.

 

17. Faulty products

17.1 If the item you received is faulty, please contact us within 30 days of purchase, quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

17.2 Hair must be posted within 7 days of the reported date before any further damage can occur. If no fault is present, or the hair has been damaged in any way by the customer, the goods will be returned to the customer and we will not refund or replace the goods. We will not refund if our products have not been maintained properly. Refunds or exchanges will be the equivalent value of hair products received. If the hair is confirmed to be faulty, we will refund the postage up to £4 as stated previously.

 

You must return a copy of the original invoice along with the goods to the following address:

United Global Trading
Unit 8 Industrial House
Conway Street
Hove
BN3 3LW
United Kingdom